Shipping policy

SHIPPING POLICY

Order processing

Orders are usually dispatched within 1–3 business days. During particularly busy periods or while we are away attending events, dispatch may take a little longer. We will contact you if there is an unexpected delay with your order.

Shipping within Australia

Standard shipping is $10 for Australian orders under $150 and free for Australian orders of $150 or more.

Express shipping is available for a flat rate of $15 on all Australian orders. Please note that express shipping speeds up delivery after dispatch, but our usual 1–3 business day processing time still applies.

International shipping

We ship internationally via regular post. International shipping rates are calculated and displayed at checkout.

Our online checkout is currently set up for delivery to New Zealand, Canada, North America and Europe. If your country is not available at checkout, please contact us at shop@captainrobbo.com before placing your order and we will let you know whether shipping can be arranged.

International customers are responsible for any customs duties, taxes or import charges applied by the destination country. These charges are not included in our product or shipping prices.

Delivery times

Delivery times vary depending on the destination and postal service. International orders may take longer due to customs processing or delays outside our control.

Delivery details

Please check that your delivery address is complete and correct before submitting your order. If you notice an error after ordering, contact us as soon as possible at shop@captainrobbo.com.

Missing or delayed parcels

If your parcel has not arrived within a reasonable timeframe, please contact us and we will help investigate. Nothing in this policy limits your rights under the Australian Consumer Law.