-Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
-We are more than happy to exchange for size if you need to, these pants are made to be worn!
-To be eligible for a return, your item must be unused and a new and unworn condition.
-Gift cards are non refundable.
-We will refund if what you have received is faulty and we can’t fix it, but it must be in a new condition.
-We do not offer a refund for change of mind (or previous Collingwood), but we can credit or swap to something else of the same value, if it was purchased online or in our Northcote store.
-We do not reimburse postage costs for you to return you items, but we will send back free of charge.
For any exchange or return as above please follow these instructions:
-Send back or drop in to us what you need exchanged to 340 High St, Northcote VIC 3066..
-Make sure you include a note for the captain that includes your contact details, email, phone number and address to send back to. Any info about where and when the item was purchased is helpful to us. And of course what you would like to swap to – this is an important step!
-If you don’t hear from us it means we have your return pair on their way. Please allow up to a week before you contact us about it.
-Please feel free to contact us about anything if we haven’t covered your situation ! firstname.lastname@example.org
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We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
(6) External Links
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of Captain Robbo.