Refund Policy
– Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
– We are more than happy to exchange for size if you need to, these clothes are made to be worn!
– To be eligible for a return, your item must be unused and a new and unworn condition.
– Gift cards are non refundable.
– We will refund if what you have received is faulty and we can’t fix it, but it must be in a new condition.
– Underpants are strictly non-returnable.
– We do not reimburse postage costs for you to return you items for a swap in size or style, but we will send back free of charge.
For any exchange or return as above please follow these instructions:
– Send back or drop in to us what you need exchanged to 340 High St, Northcote VIC 3070.
– Make sure you include a note for the Captain that includes your contact details, email, phone number and address to send back to. Any info about where and when the item was purchased is helpful to us. And of course what you would like to swap to! Please, please don’t sent things with only a return address on the envelope.
– If you don’t hear from us it means we have your return pair on their way. Please allow at least a week before you contact us.
– Please do contact us about anything else, especially if we haven’t covered your situation ! shop@captainrobbo.com
PRIVACY POLICY
(1) Introduction
This privacy policy sets out how Captain Robbo uses and protects any information that you give us when you use this web site and our products/services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(2) Information We Collect
If you choose to use this web site and our products/services, we may require you to provide contact and identity information including:
- Your name, address, email address, and other basic contact information.
- Communications and other messages, including correspondence between Captain Robbo and you.
- Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this web site and individual pages on this web site and data that we may collect through cookies or other means.
- General information regarding our products/services you have registered to receive.
(3) Our Use and Disclosure of Your Information
We may use your Personal Information to:
- Provide our products/services.
- Resolve disputes, calculate and collect fees, and troubleshoot problems.
- Verify your identity and the information you provide.
- Encourage a safe online experience and enforce our terms and conditions.
- Improve our products/services and customer experience and inform you about our products/services and updates.
- Provide you with information that may affect your use of our products/services.
- Communicate marketing and promotional offers to you.
We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:
- Service providers and affiliates who assist in the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.
- Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of Captain Robbo or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.
(4) External Links
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
TERMS AND CONDITIONS
(1) Introduction
By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy, govern Captain Robbo’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.
(2) Variation
The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
(3) Limited Warranties
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
(4) Limitations and Exclusions of Liability
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
(5) Licence to Use Website
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:
- This website and its content and products is copyright of Captain Robbo – © Captain Robbo 2017. All rights reserved.
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.
(6) External Links
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
(7) Law and Jurisdiction
Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of Captain Robbo.